Terms & Policies

Check-In

-If this is your first time to the studio, please arrive at least 10 minutes before your scheduled class to fill out relevant paperwork, meet your instructor and become acquainted with the studio & equipment.

-We ask that you please show up to class on-time or let us know if your running no more than 5 minutes behind. If you do not arrive by the time a class has started and there is a client waiting for a spot, your spot will be given to the person waiting. Instructors reserve the right to prevent a client from starting a class late if they feel there is a disruption or safety issue.

Reservation policies:

-To reserve a spot in class, you must have a valid credit package or membership on file to book. To make a reservation please login to your account using the MINDBODY app or by visiting our website. If you need to change your reservation, please do so 12 hours or more before the class start time to avoid loosing your credit or incurring a late cancellation charge.

Cancellation policy:

-If you need to cancel your reservation, please cancel as soon as possible. Any cancellations made less than 12 hours before the start of class will forfeit the class credit from your specific membership or pricing option. Unlimited members will incur a $20 late cancel fee. For private sessions, the full amount of the private session will be billed to your account or a pricing option will be deducted from your package.

Waitlist:

-If the class you want to attend is full, we recommend getting on the waitlist. When space opens up, you will receive an email confirming your spot.

-You must purchase a class credit in order to reserve your spot on the waitlist.

-When space opens up, you will receive an email confirming your spot or can check your spot in line via the SPN app. If you need to cancel and are added to the class from the waitlist, you will be held to the late cancellation policy. If you do not get added to the class from the waitlist, you will be able to use your credit for a future booking.

-Late cancel and no-show fees apply if you do not cancel within the bounds of our cancellation policy.

Medical concerns & Pregnancy:

Studio Pilates Nashville may decline entry to a class because of injury, medical conditions and other safety concerns including pregnancy. Under these circumstances, we would suggest booking a private session and allowing one of our instructors to give you an evaluation. If you are pregnant and in your first trimester, you may take any of our classes with your doctors consent.

MEMBERSHIP TERMS:

-All Studio Pilates Nashville memberships require at least a three month minimum commitment, no exceptions. After those three months are over, your membership will be renewed on a month to month basis. If you wish to cancel your membership you will need to email us with 30 days notice.

-By purchasing a membership you are authorizing Studio Pilates Nashville to, on a recurring basis, automatically charge the debit or credit card account associated with your account, for monthly payments due associated with your membership and any fees stated in our late cancellation policy.

-Membership credits/classes DO NOT rollover to the next month and can't be extended for use outside of the 30 day window.

-If your payment fails to process, your booking privileges will be frozen.

-You can freeze your membership for a minimum of thirty days and a maximum of three months per calendar year. A monthly hold fee, of $25 will be charged in place of your membership. To hold your membership, contact us via email with the exact dates.

BUDDY PASS TERMS:

-All Studio Pilates Nashville members receive 2 buddy passes per month they can use to book and bring a friend who is NEW to SPN with them. You can book your buddy into class by emailing the studio & providing us their name, email & a phone number.

RETURNS & EXCHANGES
-All sales are final. Classes and private sessions are not available for transfer or exchange and cannot be shared amongst clients. All merchandise bought is considered a final sale and can’t be returned or exchanged.

LOST & FOUND

-Studio Pilates Nashville is NOT responsible for any lost or stolen items in the studio. Please email the studio directly for any items you may have left behind.

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Liability waiver

In attending Studio Pilates Nashville (4900 Centennial Blvd., Suite 103 Nashville, TN 37209), I agree that I do so at my own risk. I assume full responsibility for any injuries or damages which may occur to me using studio facilities and equipment, and I hereby fully and forever release and discharge Studio Pilates Nashville, its owners, employees, and members from any and all claims, demands, damages, rights of action, or causes of actions, present or future, whether the same be known or unknown, anticipated or unanticipated, resulting or arising out of my or a member's use or intended use of the facilities and equipment of Studio Pilates Nashville.* I hereby agree that I understand that there are inherent risks involved in the Programs, including the risk of serious physical injury and death and I fully assume all risks associated with the Programs, including: intensive physical activity and exertion, causation or aggravation of a physical injury or medical condition, lack of warnings or inadequate warnings: lack of instructions, inadequate instructions, or my failure to follow instructions: slipping from slippery surfaces such as mats or floors; equipment failure; and the like. I am fully aware of and accept the risks and hazards involved, and agree to assume full responsibility for any risks, conditions, injuries or damages, known or unknown, which I might incur or aggravate as a result of my participation in the program.

In consideration of being permitted to use the facilities and equipment located at Studio Pilates Nashville, I agree that Studio Pilates Nashville shall not be liable for any damages arising from any personal injuries sustained by any guest or member on or about the premises of Studio Pilates Nashville pilates studio. I warrant, represent, and agree that I am in good physical condition and have no disability, impairment, or ailment preventing me from engaging in active or passive exercise that will be detrimental to health, safety, comfort, or physical condition if I do so engage or participate. If my health condition changes or I become pregnant, I agree to inform Studio Pilates Nashville. I will take responsibility for my health and safety and avoid any exercises I have been advised by my physician not to do. Studio Pilates Nashville shall not be liable for the loss or theft of, or damage to, the personal property of a guest or member.*

I understand that there are inherent risks in all aspects of physical exercise, and I acknowledge that I have been informed of the possible strenuous nature of training. I agree that prior to my participation I will inform Studio Pilates Nashville of any known medical conditions or factors that may place me at risk. Studio Pilates Nashville may request a medical release from my medical practitioner prior to participation. I will inform Studio Pilates Nashville of any symptoms before, during and after participation in a Studio Pilates Nashville class.

I also understand that if I am a prenatal or postnatal client, that I must consult with my physician and receive clearance to perform physical exercise.

I release Studio Pilates Nashville and its staff, employers and agents from any and all liability for any loss, damage, injury or expense that I may suffer, or that my next of kin may suffer as a result of my participation in the classes, activities and services provided by Studio Pilates Nashville.

When you visit Studio Pilates Nashville or send emails to us, you are communicating with us electronically, and therefore consent to receive communications from us electronically. We will communicate with you by email or by posting notices on our website and social media channels. You agree that all agreements, notices, disclosures, and other communications that we provide to you electronically satisfy any legal requirement that such communications be in writing.

Studio Pilates Nashville may photograph and record you. They may publish and distribute these photographs and recordings in connection with your participation in Studio Pilates Nashville activities and your attendance at Studio Pilates Nashville facilities. By acknowledging these terms, you agree and consent that Studio Pilates Nashville may display these photographs and recordings through our website and social media channels.

TERMS & CONDITIONS

We recommend you consult with a physician before starting this or any exercise program. If you experience any pain or discomfort during the course of the program, stop exercising immediately and seek medical attention. Prenatal and postnatal clients must consult with their physician and have received verbal clearance to perform physical exercise. All sessions and classes are 50 minutes in length. Private sessions require a 12-hour cancelation notice. If you do not show or do not cancel or reschedule your class/session within the cancelation period, you will be charged the full rate. All sessions and packages are non-transferable and non-refundable.